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GDPR Privacy Notice

Who are we?

MPL Locksmiths (Training) Ltd are a training organisation that supply goods and services to businesses and individuals. The website, or any other website owned or operated by us (the “Website”) is owned and operated by MPL Locksmiths (Training) Ltd and the expressions “MPL”, “we”, “us” and “our” mean MPL Locksmiths (Training) Ltd a limited company registered in England under company number 10878112 whose registered office is at Unit 1 Thornes Office Park, Monckton Road, Wakefield, WF2 7AN.

We take the privacy of our clients seriously. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Your Personal Data

What we need
MPL Locksmiths (Training) Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us.
If you are just enquiring about a course with us, we collect:

  • Full Name
  • Email Address
  • Telephone Number
  • Address (if you require a printed prospectus to be sent by post)

If you are booking a course with us, we collect:

  • Full Name
  • Company (if applicable)
  • Date of Birth
  • Address
  • Telephone Number
  • Email Address
  • Your current employment (so we can tailor our course accordingly)
  • Information on any disabilities or special requirements
  • A passport photo
  • A yes or no answer as to whether you have any criminal convictions that may affect your eligibility to attend one of our courses

We also record telephone calls. We will always obtain your consent before recording a telephone call; recording is necessary in order to fulfill a contract.

Where we got your information from
Your information has been obtained by direct dealings with us.

What is our legal basis for processing your information?
After the 25th May 2018 we will always hold recent, clear, explicit and defined consent for your data to be processed for a specific purpose.

For information that we have processed before this date our legal basis is “Legitimate Interests”. We process personal information for certain legitimate business purposes, which include some or all of the following:

  • To deliver our products and services
  • To contact you regarding the products or services that you have requested
  • Where the process enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
  • To carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide
  • To identify and prevent fraud
  • To enhance the security of our network and information systems
  • To disclose your details to government and associated organisations as required by law
  • Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights.

You have the right to object to this processing if you wish. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
Why we need it

If you are just enquiring about a course with us…
We need to know your basic personal data in order to provide you with information about the most appropriate courses and their availability. We will not collect any personal data from you we do not need in order to provide our services to you.

If you are booking a course with us…
We need to know your personal data so that we can register you as a student with us, and tailor our course(s) appropriately to you. We also need to collect certain data to allow us to provide certification with the relevant awarding bodies after successful completion of one of our courses. We will not collect any personal data from you we do not need in order to provide our services to you.

What we do with it

All of the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the UK.

No 3rd parties have access to your personal data unless the law allows them to do so with the exception of awarding bodies (City & Guilds, NCFE, GQA) who are required to access basic information in order to provide relevant certification.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. All of our employees are subject to obligations of confidentiality regarding information which they have access to in the course of their employment including the personal information of customers. All personal information is held in secure computer storage facilities and paper-based files located in a secure facility. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

How long we keep it
If you are just enquiring about a course with us…

We retain your personal data so that we are able to inform you of our latest availability and offers that fit your requirements. We will keep your basic personal data for a period of 1 year or until you notify us that you no longer wish to receive this information, after which time it will be destroyed.

If you are booking or attending a course with us…

We are required to keep your basic personal data for the lifetime of the business. This allow us to maintain your data on our training register so that certification and verification can be re-issued at a later date if required. We will retain any completed exam papers for a period of 12 months after successful course completion for verification and moderation purposes.

Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Whilst we do not store any sensitive payment information (including card or bank details), we are required to keep financial records for a period of 5 years for the purposes of accounting.

What are your rights?
If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.

You have the right to object. If you want us to cease using your personal data, then you can let us know by emailing us at [email protected] or by clicking unsubscribe on any of our direct marketing emails. Please note that this may affect the ability for us to provide our goods and services to you.

You have the right to restrict processing. If MPL dispute that the information held is inaccurate and we need a little more time to verify it – you have the right to restrict the processing of your information until this is done.

You have the right to move your data. Data portability allows you to request your data for you to be able to move it elsewhere. We will respond within 1 month of receiving your request when you by email us.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

You can contact us by phone on 01924 693293, by email on [email protected] or by post at MPL Locksmith & Security Training, 1 Thornes Office Park, Monckton Road, Wakefield, WF2 7AN.

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